Last updated: 2 October 2026

These terms and conditions apply to your use of our website and to any booking you make with Amber (“we”, “us”, “our”). By using our website or making a booking, you agree to these terms.

Who we are

[Company Legal Name], trading as Amber
21 Piazza Walk
London E1 8QH
England
Phone: 020 7702 0700
Email: [email protected]

Bookings

  • Bookings can be made online, by phone or by email, and are subject to availability.
  • We will hold your table for 15 minutes after your booking time. After that, we may release it to other guests.
  • Tables are generally reserved for [90 minutes]. We will let you know at the time of booking if a different time limit applies.
  • If your plans change, please let us know as soon as possible so we can offer your table to someone else.

Group bookings

  • For groups of [8] or more, we may ask for a deposit or card details to secure your booking.
  • Larger groups may be asked to choose from a set menu.
  • A discretionary service charge of [12.5%] may be added to the bill for groups of [8] or more.

Cancellations and no-shows

  • Please give us at least [48 hours’] notice if you need to cancel or reduce the number of guests.
  • For bookings secured with a deposit, deposits will be refunded in full if you cancel within this notice period.
  • Late cancellations or no-shows may result in the loss of your deposit or a charge of [£X per person], as confirmed at the time of booking.

Private hire and events

  • Private hire bookings are confirmed once we receive a signed agreement and the required deposit.
  • Specific terms, including minimum spend, payment schedules and cancellation policies, will be set out in your event confirmation.
  • You are responsible for the conduct of your guests and for any damage caused to our premises during your event.

Event tickets

  • Tickets for our events are non-refundable unless the event is cancelled or rescheduled by us.
  • If we cancel an event, we will offer a full refund or a transfer to a future date.
  • Event details, including line-ups and menus, may change due to circumstances beyond our control.

Food allergies and dietary requirements

  • Please tell a member of our team about any allergies or dietary requirements before ordering.
  • Full allergen information is available on request.
  • Our kitchen handles common allergens, including nuts, gluten, dairy and eggs. We cannot guarantee that any dish is completely free from allergens, though we take every care to prevent cross-contamination.

Prices and payment

  • All prices on our menu include VAT.
  • Menus and prices on our website are for guidance only and may change without notice.
  • We accept card and contactless payments. [We are a cashless venue.]

Service charge

A discretionary service charge of [12.5%] may be added to your bill. It is entirely optional, and you are welcome to ask for it to be removed. All service charge and tips go to our team.

Gift vouchers

  • Gift vouchers are valid for [12 months] from the date of purchase.
  • Vouchers cannot be exchanged for cash, and no change will be given.
  • Lost or stolen vouchers cannot be replaced.

Use of our website

  • The content on our website is for general information only. We aim to keep it accurate and up to date, but we cannot guarantee that it is complete or error-free.
  • All content, images and branding on this website belong to Amber and may not be copied or reused without our permission.
  • Our website may contain links to third-party sites. We are not responsible for their content or privacy practices.

Liability

  • Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded under law.
  • We are not responsible for the loss of or damage to personal belongings left on our premises.
  • We are not liable for any delay or failure to perform caused by events outside our reasonable control.

Your statutory rights

These terms do not affect your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.

Privacy

Any personal information you give us is handled in line with our [Privacy Policy].

Changes to these terms

We may update these terms from time to time. Any changes will be posted on this page with an updated date.

Governing law

These terms are governed by the laws of England and Wales. Any disputes will be dealt with by the courts of England and Wales.

Contact us

If you have any questions about these terms, please contact us at [email protected] or call 020 7702 0700.