Last updated: 2 October 2026

Amber (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use and look after your personal information when you visit our website, make a booking or get in touch with us.

We are the data controller for your personal information. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

[Company Legal Name], trading as Amber
21 Piazza Walk
London E1 8QH
England
Phone: 020 7702 0700
Email: [email protected]

What information we collect

We may collect the following information:

  • Contact details, such as your name, email address and phone number, when you make a booking, submit an enquiry or contact us.
  • Booking information, such as the date, time, party size and any dietary requirements or special requests you share with us.
  • Event and private hire enquiries, including details about your event and any requirements you provide.
  • Newsletter sign-ups, if you choose to receive updates from us.
  • Technical information, such as your IP address, browser type and how you use our website, collected through cookies and similar technologies.

We only collect information about allergies or dietary requirements when you choose to share it, and we use it solely to prepare your food safely.

How we use your information

We use your information to:

  • Manage your bookings and respond to your enquiries
  • Organise group bookings, private hire and events
  • Send you our newsletter and updates, if you have opted in
  • Improve our website and understand how visitors use it
  • Meet our legal and regulatory obligations

Our legal basis for using your information

We process your personal information on the following grounds:

  • Contract: to manage your booking or event.
  • Consent: for marketing emails and non-essential cookies. You can withdraw consent at any time.
  • Legitimate interests: to run and improve our business and website, where this does not override your rights.
  • Legal obligation: where we are required to by law.

Sharing your information

We do not sell your personal information. We only share it with trusted third parties who help us run our business, such as:

  • Our online booking provider, [Booking Platform]
  • Our email marketing provider, [e.g. Mailchimp]
  • Website hosting and analytics providers, [e.g. Google Analytics]

These providers only process your data on our instructions and are required to keep it secure. Where data is transferred outside the UK, we make sure appropriate safeguards are in place.

Cookies

Our website uses cookies to function properly and to help us understand how it is used. Non-essential cookies are only set with your consent. You can manage your preferences at any time through our cookie banner or your browser settings. For more details, please see our [Cookie Policy].

How long we keep your information

We keep your personal information only for as long as necessary:

  • Booking and enquiry details: up to 12 months after your visit or enquiry
  • Newsletter subscriptions: until you unsubscribe
  • Records we must keep for legal or accounting reasons: as long as the law requires

Keeping your information secure

We take appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access.

Your rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your information
  • Object to or restrict how we use your information
  • Request a copy of your information in a portable format
  • Withdraw your consent at any time, where we rely on consent

To exercise any of these rights, please contact us at [email protected]. We will respond within one month.

Complaints

If you have concerns about how we handle your information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.